At Ghanamedicals.com, your satisfaction with our health products is our top priority. We understand that there may be circumstances where you need to return a product. Our refund policy is designed to ensure a transparent and fair process for returns and refunds, keeping in mind the sensitive nature of the health products we supply.
Eligibility for Returns
- Products Eligible for Return: Unopened and unused products, in their original packaging, may be returned within 14 days of receipt. Due to health and safety reasons, we cannot accept returns of opened or used products, unless they are defective.
- Defective Products: If you receive a product that is defective or not as described, please contact us immediately for a return or exchange.
- Non-returnable Items: Certain items may not be returned, including opened or used test kits, custom orders, and personal care goods for health and hygiene reasons.
Return Process
- Initiating a Return: To initiate a return, please contact our customer service team with your order number, the product(s) you wish to return, and the reason for the return. We will provide you with instructions on how to proceed.
- Shipping Returns: Customers are responsible for the return shipping costs unless the return is due to our error (you received an incorrect or defective item, etc.). In such cases, we will cover the return shipping costs.
- Inspection of Returned Items: All returned items will be inspected upon arrival. To be eligible for a refund, items must be returned in their original condition, including all original packaging and accessories.
Refunds
- Refund Approval: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned items.
- Processing Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
- Faulty or Damaged Items: If you need to exchange a defective or damaged item for the same item, please contact us. Exchanges are subject to product availability.
Contacting Us
If you have any questions regarding your return, refund, or exchange, please contact our customer support team. We are here to help and ensure that your experience with Ghanamedicals.com is positive.
Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Your continued use of Ghanamedicals.com after any changes signifies your acceptance of the new terms.
Thank you for choosing Ghanamedicals.com for your health product needs. We are committed to providing you with quality products and ensuring your satisfaction.